Buyer questions, answered plainly

The parcel as it appears in the photographs on that lot page, in the quantity you ordered, at the weight stated on the quotation. For a mixed parcel, the photographs show the whole parcel; a drawn quantity is a representative sample of it and will not reproduce the exact distribution shown.

Material is supplied as natural turquoise, and each lot carries a treatment status. We only publish "verified untreated" where that has been documented for that parcel; otherwise the lot shows "not assessed". We do not claim laboratory certification and we do not publish results that do not exist.

It is our own commercial sorting label — C, B, A, AA, or collector — used to describe material inside a parcel. It is not a laboratory or gemological certification grade. A mixed parcel is not given a single grade, because it contains several qualities at once.

Net gemstone weight in grams, weighed on our own scale. Kilograms and carats are shown for convenience: 1 kg = 1000 g, and 1 g = 5 carats. Gross shipping weight is recorded separately and is never presented as the weight of the stone.

It is set per lot and per product line. Weight-based lots usually start around 0.5 kg; beads are quoted by piece or by weight; finished tasbih and jewellery are quoted per item and never carry a kilogram minimum. The exact minimum is shown on the lot page.

Yes. Every lot is priced per buyer. There is no published price list. The delivery charge is quoted per route, once the route is confirmed.

DAP (Delivered at Place, Incoterms 2020) means we carry the cost of air transport and the risk of transit until the cargo is delivered at the agreed named place. The price on the quotation covers the goods and the freight for that route. It does not cover import customs clearance, import duties or taxes.

Yes. Import clearance, duties and taxes are the buyer's responsibility under DAP. We prepare the commercial invoice, the packing list and the export documentation for the route; your broker handles the import side.

Only to destinations where the route has been confirmed in writing — the carrier's acceptance of the commodity, acceptance of the country of origin, and a live rate. The shipping page lists every destination and marks whether it is confirmed or still needs a quotation.

Sometimes. Arrival at an airport does not by itself complete a DAP delivery. Where the buyer collects the cargo from the carrier at the destination airport, CPT or CIP may be the more accurate term. The exact handover point is agreed with the forwarder and written into the quotation.

Settlement is agreed per quotation and confirmed in writing before any commitment is made. Account details and payment instructions are issued with the quotation. We do not advertise a discount for any particular payment method, because we will not offer a method publicly before it is confirmed as lawful and operationally available for the order.

Yes. The photographs on the lot page are the record of the parcel as received, and a buyer may inspect before shipment. If part of a mixed parcel is sold, the remaining composition changes — that change is disclosed on the lot page rather than left for you to discover.

A commercial invoice stating the lot reference, the composition sold, the agreed weight and the agreed price; a packing list of package counts and weights; the lot specification sheet; and the export documentation required for that route and destination.

Not through us, and we will not imply otherwise. Firoza is a supplier and a trader, not a laboratory. Where a buyer needs laboratory testing, it is arranged independently and the cost and time sit with the buyer.

Both are real product lines, and both are quoted differently from loose stone: finished tasbih per item or per batch with the bead count, diameter, cord material and metal content stated, and silver-set jewellery per item with the material and metal content stated. Not every parcel supports these lines, so availability is confirmed per order.

For ready stock, once the payment terms and the route are agreed and the parcel is picked and packed. All routes are under compliance review, so the delivery time is quoted per route and the exact date is on the quotation. We do not publish a lead time we cannot keep.

A request for material that is not in the current stock list, sourced against a written brief. It is not the same as ready stock: availability has to be checked, the price follows what we can actually buy, and the lead time is an estimate until we confirm it. If the material turns out to be in a current parcel, we will point you at the stock page instead.

Raise it on arrival with photographs and the packing list. Condition, composition and exclusions are recorded on the lot specification sheet and the invoice, so a claim refers to the recorded condition of the parcel rather than to a grade expectation.

We do not publish a trading history we cannot evidence. What we can show you is the current stock, photographed, with the real composition shown — weight and price are confirmed on quotation, and that is the part that matters for an order.